Frequently Asked Questions

Delivery times vary depending on the product and your location. Standard delivery within Dubai typically takes 3-5 business days. For other Emirates and international shipping, delivery can take 7-14 business days. Custom and made-to-order pieces may require 4-8 weeks. You'll receive a more accurate delivery estimate at checkout.

Yes, we offer international shipping to select countries in the GCC, Middle East, and beyond. Shipping costs and delivery times vary by destination. Please note that additional customs duties and taxes may apply for international orders, which are the responsibility of the recipient.

Yes, once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website and viewing your order history.

Yes, we offer professional assembly services for most furniture items. This service can be added during checkout for an additional fee. Our skilled technicians will ensure your furniture is properly assembled and positioned according to your preferences.

Absolutely. All products sold on SpaceMatch are 100% authentic designer pieces sourced directly from the original manufacturers or authorized distributors. We provide certificates of authenticity for all designer furniture.

Yes, many of our furniture pieces can be customized with different fabrics, finishes, and dimensions. Look for the 'Customizable' label on product pages. For bespoke furniture needs, please contact our design consultants who can assist with special orders.

We offer furniture crafted from a variety of premium materials including solid woods (oak, walnut, teak), high-grade metals, genuine leather, premium fabrics, marble, glass, and more. Each product page provides detailed information about the specific materials used.

Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable unless the return is due to our error.

We accept major credit cards (Visa, Mastercard, American Express), debit cards, bank transfers.

Yes, we use industry-standard encryption and security protocols to protect your payment information. We are PCI DSS compliant and never store your full credit card details on our servers.

You can create an account by clicking the 'Sign Up' button in the top right corner of our website. You'll need to provide your email address and create a password. You can also create an account during the checkout process.

For leather furniture, dust regularly with a clean, dry cloth. Clean spills immediately with a slightly damp cloth, then dry thoroughly. Use a leather conditioner every 6-12 months to maintain suppleness. Keep leather furniture away from direct sunlight and heat sources to prevent drying and cracking.

For regular maintenance, vacuum upholstery weekly using a soft brush attachment. For spills, blot (don't rub) immediately with a clean, dry white cloth. For deeper cleaning, we recommend professional upholstery cleaning services. Always check the care label for specific instructions.

Dust wooden furniture regularly with a soft, dry cloth. Clean with a slightly damp cloth followed by a dry cloth. Use furniture polish or wax sparingly, no more than twice a year. Protect from direct sunlight and use coasters for drinks to prevent water rings and heat damage.

To collaborate with us, please visit the dedicated “About Us” page. There, you can submit your application and provide all necessary details. Our team will review your request and guide you through the next steps.