Returns & Refunds Policy

1. Overview

At SpaceMatch.ae, we aim to deliver a premium and reliable shopping experience. If something is not right with your order, this policy outlines when and how returns and refunds are handled.

All return requests are subject to the conditions below.

2. Eligibility for Returns

You may request a return within 7 days from the date of delivery only in the following cases:

• The product is damaged upon delivery
• The product is defective or not functioning as intended
• The product received is incorrect
• The product does not match the description on the platform

Requests outside these conditions may not be accepted.

3. Reporting a Return

To initiate a return:

• You must notify SpaceMatch.ae within 48 hours of delivery
• You must provide clear photographic evidence showing the issue
• Requests must be submitted through customer support or the designated return channel

Failure to report within this timeframe may result in rejection of the claim.

4. Condition of Returned Items

To qualify for a return:

• The product must be unused
• The product must be in its original packaging
• All accessories, manuals, and components must be included
• Proof of purchase must be provided

SpaceMatch.ae reserves the right to reject returns that do not meet these conditions.

5. Non-Returnable Items

The following items are not eligible for return, unless they are defective or damaged upon delivery:

• Custom-made or made-to-order products
• Assembled or installed items
• Clearance or final sale items

These products are considered final once delivered and accepted.

6. Inspection and Approval

Once a return request is submitted:

• SpaceMatch.ae will review the request and supporting evidence
• If required, a product inspection may be arranged
• Approval or rejection will be communicated to the customer

All decisions are made based on the conditions outlined in this policy.

7. Return Process

If your return is approved:

• Collection of the product will be arranged by SpaceMatch.ae or its logistics partners
• Customers should not arrange returns independently unless instructed
• The product will be inspected upon collection or at the return facility

Failure to make the product available for collection may delay or cancel the return process.

8. Refunds

Once a return is approved and processed:

• Refunds will be issued to the original payment method
• Processing time is typically 5 to 7 business days after approval
• Depending on your payment provider, it may take additional time for the amount to reflect

Shipping or service fees may not be refundable unless the return is due to an error or defect.

9. Exchanges and Replacements

Where applicable:

• A replacement product may be offered instead of a refund
• Replacement timelines may vary depending on availability
• If a replacement is not available, a refund will be processed

10. Change of Mind Returns

Returns due to change of mind are:

• Only accepted where explicitly stated on the product page
• Subject to approval
• May incur return shipping fees or restocking charges

11. Damaged or Incorrect Deliveries

If you receive a damaged or incorrect item:

• You must report it within 24 hours of delivery
• Supporting evidence must be provided
• Do not dispose of the product or packaging until instructed

Failure to comply may affect your eligibility for a return or refund.

12. Important Notes

• SpaceMatch.ae coordinates all return and refund processes
• Return approvals are based on compliance with this policy
• SpaceMatch.ae reserves the right to refuse any request that does not meet the stated conditions

13. Contact Us

For return or refund requests: